Terms and conditions
Foreword
These Terms & Conditions form a legally binding agreement between the Client(s) and DJ Dean Mitchell, hereinafter referred to as "the Service Provider" or "the DJ".
While these Terms & Conditions may appear strict, they are necessary to ensure professionalism, reliability, and safety for both parties.
Past incidents involving late bookings, non-payment, and in some cases aggression and assault toward the DJ have made it essential to establish these terms. Their purpose is to protect all parties and create a smooth and professional experience.
Section 1 – Consultation, Booking, Confirmation, Travel to the Venue and Setup & Pack-down.
Bookings & Deposit costs
Should be made in a practical and timely manner. However, it is appreciated that circumstances can change. An additional charge of £100 will apply for bookings made with less than 72 hours' notice which is exclusive to the deposit and is also non-refundable.
By sending your deposit in part or full payment and/or agreeing by communicating in Email and/or any social media platform messaging aspect to DJ Dean Mitchell, you automatically agree to these terms and conditions - if you do not agree with these Terms & Conditions, please do not book my services.
Consultations & Confirmation
Initial consultations are free and can be conducted via telephone, video call, or in person. Bookings are not confirmed until a non-refundable deposit of £100 has been received no later than 4-weeks before the event. This deposit represents a small portion of the total agreed fee. The DJ will hold an enquiry on record for up to 48 hours from the initial point of contact. If after the period of 48-hours has elapsed and no deposit payment has been received, the booking date will be released back to “open status” meaning, the date and/or time specifically will be available for booking.
Travel to the Venue
The DJ will allow sufficient travel time to reach the venue but will not be held responsible for delays due to acts of nature (e.g., snow, flooding), traffic delays including congestion from busy periods and/or roadworks or road closures. If any delay occurs, the DJ will notify the Client(s) of an estimated time of arrivalwhere reasonably possible and according to road traffic laws, it is safe and legal to do so.
Setup & Pack-down
Adequate time must be provided for setup and breakdown of equipment. Typically, this means 90 minutes before the start time and between 30-45 minutes after the event ends. If there are any access issues (e.g. stairs, limited parking), the Client must inform the DJ at the time of booking.
Section 2 – Payment
Payments can be made directly into the DJ’s bank account using the provided details on the invoice and/or email provided.
As per Section 1 of these Terms & Conditions, a deposit of £100 must be paid a minimum of 4-weeks before the date of the event.
Events will not proceed without full payment unless exceptional circumstances exist. Clients should notify the DJ upon making payment so it can be acknowledged. All payments, including deposits, will be confirmed by invoice showing the amount received and status as "completed."
By paying the deposit, the Client confirms acceptance of these Terms & Conditions. While administrative errors may occur in sending them, the Terms & Conditions are always available online and deemed accessible. It is the Client’s responsibility to review them.
Final payment must be made no later than 7 days before the event. If full payment is not received by this time, the DJ reserves the right to delay or cancel the booking without refund. Early payment is welcomed and will be confirmed in writing.
Section 3 – Damages & Equipment Constraints
If any damage is caused to the DJ’s equipment or vehicle by the Client, their guests, or the venue, the Client and/or venue will be charged the full replacement cost, including VAT and delivery. The DJ does not authorise repairs by third parties.
The DJ reserves the right to claim for any such damages. If equipment is left at a venue overnight, it must not be moved or operated by anyone other than the DJ. Prior arrangements will be made with the venue or Client if collection cannot occur on the same day.
Photographs of equipment may be taken before and after setup for records. This also extends to the condition of the DJ’s vehicle where necessary.
Section 4 – Alcohol & Music Licences
Clients must verify the venue’s alcohol and music licence terms, including the specific finish time for music. These may differ from the event end time.
If the DJ is informed by venue staff of a different end time, the DJ will comply with venue instructions to avoid breaching licensing terms. No refunds will be issued in such cases.
Section 5 – Changes to Any Booking
Clients must notify the DJ of any changes to the event date or location as soon as possible. If the DJ is unavailable on the new date, the Client may cancel the booking, but the deposit or full payment (if within 7 days of the event) will be forfeited.
All changes must be submitted via email to bookings@djdeanmitchell.co.uk.
Verbal or telephone changes will not be accepted.
Section 6 – Venue Charges
It is the Client’s responsibility to confirm whether the venue charges for external DJs or suppliers. The DJ is not responsible for these charges.
Such fees will not be deducted from the Client's agreed price with the DJ.
Should the client(s) request assistance to find a venue for their event, this can be done and a workload/search fee of £150 will be added to the invoice and it is expected as a guide to take around 10 working days. By the client(s) requesting this service via the Contact Me form, they acknowledge the workload/search fee being added to the invoice.
Section 7 – Cancellations
The DJ will reserve the date and time exclusively for the Client. By confirming a booking post a consultation, whether by email or social media, the Client agrees to these Terms & Conditions and enters into a legally binding contract.
The Client is responsible for reviewing the website and related materials. Failure to do so will not exempt the Client from these terms in any aspects.
If the client decides to make a cancellation within 1-week of the event, the return amount will be 25% of the deposit made. If the client decides to cancel the event less than 24 hours notice, no refund will be given despite the circumstances.
Cancellations must be made via email to bookings@djdeanmitchell.co.uk. Cancellations by phone or in person are not valid.
Section 8 – Conduct & Personal Safety
Clients are responsible for the conduct of all guests, including children. They will be held liable for any theft or damage caused to the DJ’s equipment.
Abuse, aggression, or violence (either verbal or physical) toward the DJ or their representative will not be tolerated. In such cases, the DJ reserves the right to terminate the event immediately. The police may be contacted, and no refund will be provided.
Section 9 – The Venue
The Client must ensure the venue has safe, adequate power and access. The DJ is not responsible for delays caused by power issues or restricted access.
Permission for smoke/haze machines must be obtained from the venue. The DJ is not liable for triggered alarms or fire service responses.
If the venue has a sound limiter, this may cause interruptions. The DJ cannot control such occurrences, which may be triggered by music or crowd noise.
Section 10 – Music Availability & Equipment Use
The DJ cannot guarantee availability of specific songs unless confirmed prior to the event. Requests can be made in advance and acknowledged by the DJ. On most events, the DJ will make every effort to take requests even in the fact of announcing it via the PA.
While professional equipment is used, technical faults may occasionally occur.
The DJ will attempt to resolve these but cannot be held liable for unforeseen equipment failure not caused by operator error.
Section 11 – Social Media, Photography & Marketing
Photos and videos may be taken during events for promotional use. If the Client objects, they must inform the DJ before the event begins.
Where GDPR restrictions are communicated, they will be honoured. Otherwise, limited promotional material may be captured and shared via the DJ’s website and social platforms.
Section 12 – Health & Safety
The following equipment may be used during your event and may present health and safety considerations:
Confetti Cannons: These are fired at a safe angle and distance, but clients must ensure the venue allows their use and that no flammable decorations or low ceilings pose a hazard.
Smoke Machines: These may trigger smoke or fire alarms. It is the client’s responsibility to confirm permission from the venue and ensure alarms can be isolated or managed. This is not the responsibility of the DJ.
Bubble Machines: Bubbles can create slippery surfaces. Appropriate floor coverings or regular mopping may be required to prevent slips and falls. This is not the responsibility of the DJ.
360-Degree Photo Pod: This equipment includes a rotating arm and may pose a trip or impact risk. Clear space must be maintained around it, and only one person at a time should be on the platform unless otherwise instructed. A trained colleague will be present to supervise the use of the equipment however, should children under the age of 16 wish to use the equipment, a suitable adult aged over 18 namely a parent, guardian or other guest will assume and take full responsibility of the person(s) under the age of 16 to assure no injuries occur. This is not the responsibility of the or the nominated equipment operator and no fault or causation of accident can or will be brought to the DJ or the nominated equipment operator.
Moving Head Lights & Flashing Effects: These may include strobe-style effects. If guests suffer from photosensitive epilepsy or other light-related conditions, you must inform DJ Dean Mitchell prior to the event so adjustments can be made. No liability, responsibility or legal action can be taken against DJ Dean Mitchell for lack of communication from the client(s).
By booking my services, the client(s) accepts full and all responsibility for informing the venue and guests of any potential risks associated with these features. The DJ accepts no liability whatsoever for injuries or incidents where reasonable precautions and venue approval were not obtained or followed.
The venue is solely responsible for maintaining a safe environment. Any serious breaches may be reported to the relevant local authority including the Environmental Health Officer (EHO).
Section 13 – Transfers of Events, Services & Agreements
The DJ reserves the right for whatever reason, to transfer confirmed bookings to a trusted professional without prior consent. This is to maintain service quality and manage unforeseen issues professionally. It is the explicit opinion of the client that “It is only fair that services paid for should be honored, agreements kept to and not breached and will therefore see appropriate and reasonable actions to make allowances and again, make a reasonable attempt to source an alternative DJ”. Clients will be notified via email with sufficient notice as soon as possible, including contact details for the replacement DJ. From the point of transfer once agreed with the new DJ/provider, responsibility transfers to the new DJ/provider and their Terms & Conditions apply. Once the transfer has been completed, no financial penalties will be liable to DJ Dean Mitchell in any aspect in accordance with the Sales of Goods Act 1979.
Whilst every effort is made to attend every event personally, there maybe at times occasions where illness, sickness or circumstances that are beyond the control of the DJ such as a death relating to the DJ, natural causes be that weather, a state-wide emergency or other issues relevant to the disruption of the United Kingdom, the DJ cannot be held responsible in any respect. Where it is reasonable to and in agreement with the client(s), a refund will be issued once discussions has come to and end and a resolution has been agreed unless an agreement of transfer has been permitted, no monies are returnable unless authorised by the DJ.
If the Client chooses to cancel due to the transfer, the standard cancellation terms (Section 7) will apply.
Section 14 – Abuse, Defamation & Reputation damage and Breaches of Terms & Conditions
Abuse, harassment, violence, threats, or assault directed at the DJ or their representatives will be treated as a serious breach of contract. Any such behaviour may result in the immediate termination of the event without notice, and no refund will be given. Where arrestable offences occur, legal action may follow, including proceedings via the county court.
Defamation, slander, libel, false statements, or any form of harmful in-person or online behaviour aimed at the DJ or their brand will not be tolerated. These actions are considered a serious breach of terms and may lead to legal proceedings to protect the DJ’s personal and professional reputation. Clients are expected to raise any concerns respectfully and through appropriate communication channels.
Any breach of these Terms & Conditions may result in immediate termination of services without warning and no refund of any value will be honored. If damage to equipment or other loss occurs as a result of such breach, the DJ reserves the right to pursue compensation via the small claims court after dealing with the police and reporting of the crime.
Updated: June 2025