Booking Particulars

All bookings should be made in a practical and timely manner; however, it is understood that circumstances may change.

Bookings made with less than 48 hours’ notice will incur an additional £100 late booking charge, which is separate from the deposit and non-refundable.

Bookings must be submitted via the contact form available at:
https://www.djdeanmitchell.co.uk/contact

Once the DJ has issued a quotation and the Client agrees to the quoted cost, the following conditions apply.

A non-refundable and non-transferable deposit of £100 must be paid within 24 hours of accepting the quotation.

Payment of the deposit, or written confirmation via email or social media messaging, constitutes acceptance of these Terms & Conditions.

Quotation Acceptance, Cancellation and Reinstatement

All quotations issued by the DJ remain valid for the period stated within the quotation unless otherwise specified.

A booking is only considered confirmed once the deposit has been received.

If the Client declines, withdraws from, or cancels a quotation or provisional booking before confirmation, the DJ reserves the right to accept alternative bookings for the same date immediately.

If the Client later requests that the cancelled or declined booking be reinstated, this will be subject to availability.

Where the DJ agrees to reinstate a previously cancelled booking, a £75 reinstatement administration fee will apply in addition to the original quoted price.

Any deposit previously paid remains non-refundable and non-transferable.

Consultations

Consultations are free of charge and may be conducted via telephone, video call (Microsoft Teams), or in person.

Additional consultations may be required for larger or more complex events such as weddings or similar formal occasions.

Confirmation

The DJ will hold an enquiry for up to 48 hours from the time a quotation is issued.

If the required deposit is not received within this timeframe, the date will be released and made available to other clients.

Travel to the Venue

The DJ will allow sufficient travel time but cannot be held responsible for delays caused by circumstances beyond reasonable control including severe weather, road closures, roadworks, traffic congestion, accidents, or transport disruption.

Where possible and where it is safe to do so, the DJ will inform the Client of any delay and provide an estimated time of arrival.

Setup & Pack-down

Adequate time must be provided for setup and pack-down of equipment.

Typically this requires:

• 60-90 minutes before the event start time for setup (dependant on the event however, this will be confirmed)
• 30-45 minutes after the event for pack-down

If access restrictions exist (stairs, distance from parking, restricted loading access etc.), the Client must inform the DJ at the time of booking.

Payments must be made via bank transfer using the account details provided on the quotation or invoice.

A £100 non-refundable and non-transferable deposit must be paid within 24 hours of accepting the quotation to secure the booking.

The remaining balance must be paid no later than 7 days prior to the event date.

If payment is not received within the specified timeframe, the DJ reserves the right to cancel the booking and release the event date for resale without refund of any monies already paid.

Events will not proceed unless full payment has been received.

Clients are encouraged to notify the DJ once payment has been made.

All payments will be confirmed via invoice showing the status as received, paid, or completed.

Early payment of the remaining balance is welcomed.

If any damage is caused to the DJ’s equipment or vehicle by the Client, guests, or venue staff, the Client may be liable for the full replacement cost including VAT and delivery where applicable.

Repairs must not be attempted by third parties.

The DJ reserves the right to claim compensation for any such damages.

If equipment is left at a venue overnight, it must not be moved or operated by anyone other than the DJ.

Photographs may be taken before and after the event to document equipment condition.

Clients must ensure the venue holds the appropriate licences for alcohol and music entertainment.

If venue staff instruct the DJ to stop music earlier due to licensing restrictions, the DJ must comply.

No refunds will be issued in such circumstances.

Clients must notify the DJ of any change to the event date or location as soon as possible.

If the DJ is unavailable for the new date, the Client may cancel the booking; however, the deposit or full payment (if within 7 days of the event) will be forfeited.

All changes must be submitted via email to:
bookings@djdeanmitchell.co.uk

Verbal or text message changes will not be accepted.

Some venues charge external supplier fees for DJs.

It is the Client’s responsibility to confirm such charges.

These fees are separate from the DJ’s booking fee and will not be deducted from the agreed price.

If the Client requests assistance sourcing a venue, a research and administration fee of £150 will apply.

The DJ reserves the event date exclusively for the Client.

Confirmation of the booking constitutes a binding agreement.

If the Client cancels the booking within 7 days of the event date, the deposit will remain non-refundable.

If cancellation occurs within 24 hours of the event, no refund will be given.

All cancellations must be made via email to:
bookings@djdeanmitchell.co.uk

The Client is responsible for the behaviour of all guests.

Aggressive, abusive, threatening, or violent behaviour towards the DJ will result in immediate termination of services without refund.

Where necessary, the police may be contacted.

The Client must ensure the venue provides:

• suitable electrical supply
• safe working space
• appropriate access for setup

Permission for smoke or haze machines must be obtained from the venue in advance.

The DJ is not responsible for triggered fire alarms or emergency service call-outs.

If a venue uses a sound limiter, interruptions may occur which are outside the DJ’s control. The DJ is not responsible for reduced sound levels or interruptions caused by venue sound limiters.

The DJ cannot guarantee availability of specific songs unless agreed prior to the event.

While professional equipment is used, unforeseen technical faults may occasionally occur. The DJ will make reasonable efforts to resolve any issues but cannot be held liable for equipment failure beyond reasonable control.

Photos or videos may be taken during events for promotional purposes.

If the Client objects, they must notify the DJ before the event begins.

Where GDPR restrictions are communicated, they will be respected.

The DJ may operate lighting effects including UV lighting, flashing/strobe lighting, and smoke or haze machines.

Guests with medical sensitivities such as photosensitive epilepsy should notify the DJ before the event.

Where additional equipment such as confetti cannons, bubble machines, or photo pods are used, venue permission must be obtained.

The venue remains responsible for maintaining a safe environment.

The DJ reserves the right to transfer a booking to a trusted professional DJ if unforeseen circumstances prevent attendance.

The Client will be notified as soon as possible and provided with the replacement DJ’s details.

The replacement DJ will operate under their own Terms & Conditions. By proceeding with the event, the Client accepts the replacement DJ as fulfilment of the booking agreement.

Abuse, harassment, threats, violence, or defamation directed at the DJ or their business may result in termination of services and legal action.

The DJ reserves the right to pursue compensation where losses occur.

The DJ’s liability for any claim arising from services provided shall be limited to the total amount paid by the Client for the booking.

The DJ shall not be liable for indirect or consequential losses.

Nothing in these Terms excludes liability where exclusion is not permitted under UK law.

The DJ shall not be liable for failure to perform obligations due to circumstances beyond reasonable control including illness, severe weather, venue closure, government restrictions, or national emergencies.

Where possible, the DJ will attempt to reschedule the event or provide an alternative DJ.

Any concerns regarding services provided must be raised within 72 hours of the event via email.

Concerns raised after this period may not be considered.